We accept returns or exchanges within 28 days
We ask you contact us within 14 days of the item being received and return within 14 days of first contact
You can return your product for store credit, a different product or a refund
The exception to this is is an item is personalised
Items must be returned to us safely packaged in the same condition they are received
Furniture items and damages must be reported within 48 hours of delivery, otherwise we will not be able to process your claim. Please take photographs of all damages and send these in the first instance, these should be sent to firstname.lastname@example.org and have "DAMAGED FURNITURE ITEM" in the title. We cannot refund items that are reported beyond 48 hours past the delivery date.